Last updated: August 12, 2026

At Mina-Lou, we aim to make your shopping experience as simple and transparent as possible. We offer shipping to customers in selected countries worldwide.

Please review the information below before placing your order.

1. Order Processing

All orders are processed after payment has been successfully received.

Orders are normally processed within [1–3 business days].

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, product launches, sales, holidays, or other exceptional circumstances, processing may take longer than usual.

If there is a significant delay in processing your order, we will make reasonable efforts to keep you informed.

2. Shipping Times

Estimated delivery times depend on the destination country and the shipping method selected at checkout.

Estimated Delivery Times

Destination	Estimated Delivery Time
European Union	[3–7 business days]
Rest of the World	[7–15 business days]

These are estimated transit times only and are not guaranteed delivery dates.

Delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary depending on:

• Your delivery destination;

• The shipping method selected;

• The size or weight of your order; and

• The total value of your order.

If we offer free shipping promotions, the applicable terms and minimum order value will be clearly displayed on our website or at checkout.

4. International Shipping

We ship internationally to selected countries.

Available shipping destinations and shipping options are displayed during checkout.

Some countries, regions, remote areas, or territories may not be available for delivery due to carrier restrictions, customs requirements, or other logistical limitations.

If your country is not available at checkout, we may currently be unable to ship to your location.

5. Customs Duties and Import Taxes

For international orders, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the customs or tax authorities in the destination country and are outside our control.

Unless explicitly stated otherwise at checkout, the customer is responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges associated with importing the order.

Please contact your local customs authority if you need more information about potential charges before placing an international order.

6. Customs Delays

International shipments may be delayed while being processed by customs.

Customs processing times vary by country and are outside our control.

A customs delay does not necessarily mean that your package has been lost.

We recommend checking with your local customs authority or shipping carrier if your tracking information indicates that your package is being held by customs.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time for the tracking information to become active after your order has been dispatched.

You can use the tracking information provided by the carrier to monitor the progress of your shipment.

8. Delivery Delays

Estimated delivery times are provided as a guideline and are not guaranteed.

Mina-Lou is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Carrier delays;

• Customs processing;

• Severe weather;

• Natural disasters;

• Strikes or labor disputes;

• Transportation disruptions;

• Government restrictions;

• Incorrect or incomplete shipping information;

• High-volume periods; or

• Other unforeseen circumstances.

We will, however, make reasonable efforts to assist you if your shipment is significantly delayed.

9. Incorrect Shipping Information

Please carefully check your shipping address before completing your order.

Mina-Lou is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at:

ecomminalou@gmail.com

We will try to assist you, but we cannot guarantee that the address can be changed after an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may apply if you request that the order be shipped again.

10. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or delivery area;

• With household members or neighbors;

• Any safe location specified by the carrier; and

• With the shipping carrier directly.

If you are still unable to locate your package, please contact us at:

ecomminalou@gmail.com

We will do our best to assist you in contacting the carrier and investigating the shipment.

Where required by applicable consumer law, your statutory rights remain unaffected.

11. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

Please provide:

• Your order number;

• Photographs of the damaged packaging;

• Photographs of the damaged product; and

• A description of the issue.

Please keep the original packaging until the matter has been resolved, as the carrier may require it for an investigation.

We will review the situation and work with you to provide an appropriate solution in accordance with applicable law.

12. Returns and Exchanges

If you wish to return or exchange an item, please review our Return & Refund Policy.

Return shipping costs and eligibility may depend on the reason for the return, your country of residence, and applicable consumer protection laws.

For international returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.

13. Delivery Address and Responsibility

Orders can only be delivered to the address provided during checkout.

Once an order has been successfully delivered to the address provided by the customer, Mina-Lou is not responsible for loss or theft occurring after delivery, except where otherwise required by applicable law.

We recommend using a secure delivery address where possible.

14. Pre-Orders

If we offer pre-order products, the estimated shipping date will be stated on the relevant product page.

If an order contains both in-stock products and pre-order products, we may ship the products together once all items are available unless otherwise stated.

Any specific pre-order terms displayed at checkout or on the product page will apply.

15. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

We reserve the right to cancel an order if we are unable to legally or reasonably ship the product to the destination provided.

If we cancel an order for this reason after payment has been received, the affected amount will be refunded.

16. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Mina-Lou
Paradijsstraat 1B 201
2200 Herentals
Belgium

Email: ecomminalou@gmail.com

We will do our best to assist you as quickly as possible.

Important Information

Shipping times, shipping costs, available destinations, and delivery options may change from time to time.

The shipping options and prices displayed at checkout are the most current information applicable to your order.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights that apply to you under applicable law.