Terms of service

Last updated: August 12, 2026

Welcome to Mina-Lou.

These Terms of Service (“Terms”) govern your access to and use of the Mina-Lou website, online store, products, content, features, and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

Mina-Lou is powered by Shopify, which provides the technology that enables us to operate our online store.

1. About Mina-Lou

Mina-Lou is an online retailer offering related products to customers internationally.

Our contact details are:

Mina-Lou
Paradijsstraat 1B 201
2200 Herentals
Belgium

Email: ecomminalou@gmail.com

2. Eligibility

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age required to make purchases in your country, you may only use our Services with the involvement and consent of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, prices, and other information displayed on our website are accurate and up to date.

However, colors may appear differently depending on your device, screen settings, lighting, or other factors.

We reserve the right to:

Correct errors or inaccuracies;
Update product information;
Change product availability;
Modify product descriptions;
Limit quantities available for purchase; and
Discontinue products at any time.

We do not guarantee that all products shown on our website will always be available.

4. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Unless otherwise stated, prices may not include applicable taxes, customs duties, import fees, or other charges imposed by the destination country.

For international orders, additional customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on your location and the applicable laws.

Such charges may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

We reserve the right to change prices at any time without prior notice.

Price changes will not affect orders that have already been accepted and confirmed, except where an obvious pricing error has occurred.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept or reject an order for legitimate reasons, including:

Product availability;
Pricing or product information errors;
Suspected fraud or unauthorized activity;
Incorrect billing or shipping information;
Payment issues; or
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order in accordance with applicable law.

6. Payment

We accept the payment methods displayed during checkout.

Payment must be successfully authorized before an order can be processed and shipped.

By providing payment information, you confirm that you are authorized to use the payment method provided.

We use third-party payment providers to securely process payments. We generally do not have access to your complete payment card details.

7. Shipping and Delivery

We offer shipping to selected countries and regions worldwide.

Available shipping methods, delivery estimates, and costs are displayed during checkout where applicable.

Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.

Delivery may be delayed due to circumstances outside our reasonable control, including:

Customs processing;
Weather conditions;
Carrier delays;
Strikes;
Natural disasters;
Government restrictions;
International transportation delays; or
Other unforeseen circumstances.

Customers are responsible for providing accurate and complete shipping information.

Mina-Lou is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

8. International Orders

When ordering from outside Belgium, you may be required to pay customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the relevant authorities and are outside our control.

The customer is responsible for complying with applicable import laws and regulations in their country.

If you refuse to pay applicable customs charges and the package is returned to us, reasonable return shipping or handling costs may be deducted from any refund where permitted by applicable law.

9. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

Please review our Return & Refund Policy before making a purchase.

If you are located in the European Union or another jurisdiction that provides mandatory consumer cancellation or withdrawal rights, those rights remain fully applicable.

Nothing in these Terms limits or excludes your statutory consumer rights.

10. Product Availability

We make reasonable efforts to maintain accurate stock information.

However, products may occasionally become unavailable after an order has been placed.

If an ordered product becomes unavailable, we may contact you to offer an alternative solution or provide a refund for the unavailable product.

11. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, or special offers.

Unless otherwise stated:

Discount codes cannot be combined.
Each discount code may only be used according to its stated conditions.
Discounts cannot be applied retroactively to previous purchases.
We reserve the right to cancel or modify promotions where permitted by law.
Promotional offers may have specific expiration dates or product exclusions.

Any additional terms relating to a specific promotion will apply alongside these Terms.

12. Intellectual Property

All content available through our Services, including but not limited to:

Logos;
Brand names;
Product images;
Photographs;
Graphics;
Designs;
Videos;
Text;
Website layouts;
Product descriptions;
Illustrations; and
Other materials

is owned by or licensed to Mina-Lou and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

You may use our website and its content only for personal, non-commercial purposes and in accordance with these Terms.

13. User Reviews and Content

If you submit reviews, photographs, comments, feedback, or other content to us, you agree that you have the right to submit that content.

You grant Mina-Lou a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish such content for purposes related to operating, promoting, and improving our Services, where permitted by law.

You must not submit content that:

Is unlawful or misleading;
Infringes another person's intellectual property or privacy rights;
Contains offensive, abusive, or hateful material;
Contains malicious software;
Is fraudulent or deceptive; or
Violates applicable laws or regulations.

We reserve the right to remove content that violates these Terms or applicable law.

14. Prohibited Uses

You may not use our Services to:

Violate any applicable law or regulation;
Commit fraud or engage in deceptive activity;
Attempt to gain unauthorized access to our systems;
Introduce malicious software or harmful code;
Interfere with the security or operation of our website;
Scrape, copy, or systematically collect website content without permission;
Impersonate another person or business;
Use our Services for unlawful commercial purposes; or
Otherwise interfere with the normal operation of our Services.

We reserve the right to suspend or terminate access to our Services where we reasonably believe these Terms have been violated.

15. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, applications, payment providers, social media platforms, or other services.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Privacy

Your privacy is important to us.

Our collection and use of personal information is described in our Privacy Policy.

By using our Services, you acknowledge that your personal information may be collected and processed as described in our Privacy Policy and in accordance with applicable data protection laws.

17. Disclaimer

To the maximum extent permitted by applicable law, our Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

Our website will always be available or uninterrupted;
Our Services will always be free from errors;
Product information will always be completely accurate;
The website will be free from viruses or other harmful components; or
The Services will meet every individual expectation or requirement.

Nothing in these Terms excludes or limits any liability or consumer protection right that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Mina-Lou will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our Services.

This may include loss of profits, business opportunities, data, or other intangible losses, except where such liability cannot legally be excluded.

Nothing in these Terms limits our liability for matters that cannot legally be limited or excluded, including mandatory consumer rights.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mina-Lou and its owners, employees, service providers, and partners from claims, damages, liabilities, costs, and expenses arising from:

Your violation of these Terms;
Your unlawful use of our Services;
Your infringement of another person's rights; or
Your misuse of our website or Services.

This provision does not apply where prohibited by applicable consumer protection law.

20. Suspension or Termination

We may suspend or terminate your access to our Services if we reasonably believe that you have violated these Terms, applicable law, or our policies.

Termination will not affect rights or obligations that arose before termination.

Any provisions that by their nature should survive termination will continue to apply.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or other circumstances.

When we make changes, we will publish the updated Terms on our website and update the “Last updated” date.

Your continued use of our Services after the updated Terms are posted constitutes acceptance of the changes, to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by the laws applicable in Belgium, without prejudice to any mandatory consumer protection rights that may apply to you under the laws of your country of residence.

If you are a consumer located in another country, mandatory consumer protection laws applicable in your country may continue to apply.

23. Dispute Resolution

If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You can contact us at:

ecomminalou@gmail.com

For consumers in the European Union, mandatory rights regarding access to courts, alternative dispute resolution, or other consumer protection mechanisms remain unaffected by these Terms.

24. Contact Information

If you have any questions about these Terms of Service, please contact us: